In September, J.D. Power 2022 North America Airport Satisfaction Survey examined mega airports by looking at these six factors in order of importance:
- Terminal facilities
- Airport arrival/departure
- Baggage claim
- Security check
- Check-in/baggage check
- Food, beverage, and retail
According to the study, mega airports are defined as those with 33 million or more passengers per year.
The study is based on 26,529 completed surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days.
The data in this study was fielded from August 2021 through July 2022. The airports were also measured based on a 1,000-point scale of overall customer satisfaction.
The Minnesota airport ranked the highest in passenger satisfaction, scoring 800/1000.
Minneapolis-Sant Paul International is ideally located between the two major cities.
Its high ranking was accredited to its recently-updated facilities, which were completed in 2021, according to the airport’s website.
(With Inputs from CNBC)
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